Local organizations
The Pension and Disability Insurance Institute of Slovenia (Zavod za pokojninsko in invalidsko zavarovanje, ZPIZ) is the sole holder and executor of the compulsory pension and disability insurance based on intergenerational solidarity in the Republic of Slovenia. It is also one of the most crucial holders of social security in our society and as such an important institution in the lives of many citizens, among them seniors, persons from vulnerable groups and persons with different types of disabilities. In one way or another, the institution's diverse activities concern every resident of the Republic of Slovenia.
ZPIZ has the status of a public institution and implements the unified compulsory pension and disability insurance in the area of the entire Republic of Slovenia. With headquarters in Ljubljana, it also operates at nine regional units and four branch offices.
As the holder and provider of compulsory insurance, this institution:
To enforce rights and perform the above-mentioned activities, ZPIZ provides efficient e-services. Special attention is dedicated to e-services for people over 55 as ZPIZ strives to be an age-friendly organization.
General information on individual rights from the compulsory pension insurance are available at www.zpiz.si
When searching for information on the website, you can also use the ZPIZ Digital Assistant. It was introduced in 2000 and answers around 1000 questions daily.
In 2020, ZPIZ developed new digital services that enable the users to simply submit e-applications and download documents online without a digital certificate. The eApplications for everyone (eVloge za VSE) service enables individuals to submit applications for many services. Similarly, you can also download documents prepared for you by ZPIZ without the use of a digital certificate. Before you can access the document, you will receive a phone call by a consultant that will confirm you identity. The new digital services were designed with senior users in mind. Our customers readily accepted the new possibilities as the use of e-applications has greatly increased since the introduction of the new service.
In 2021, ZPIZ published two new e-services on their website: general and personal informative pension calculators. Without previous registration in the information system of the institution, the informative pension calculator can perform a simple process of simulating the informative calculation of the estimated date of meeting the requirements for old-age or early retirement according to applicable law. Based on manually entered data, users can also obtain information on the amount of the expected pension.
Using the personal informative pension calculator, you can obtain an automatic informative calculation of the estimated date of meeting the requirements for old-age or early retirement and the expected amount of pension. In this instance, the calculation is based on your personal data that is collected in the registry of insured individuals. Due to personal data protection, the personal pension calculator requires a registration on the My eZPIZ (Moj eZPIZ) portal which is possible with a qualified digital certificate or SI-PASS account.
My eZPIZ is a portal intended for secure access to eZPIZ electronic services for insured persons and pensioners. The use of eZPIZ services is free, secure and easy. Data security and confidentiality are ensured by the use of modern technologies. Electronic applications have the same legal validity as application submitted in paper form.
To log in or register on the My eZPIZ portal, you need a qualified digital certificate or SI-PASS account. Registration is also possible for citizens of EU Member States.
The following services are available on the My eZPIZ portal:
Within the eZPIZ services, ZPIZ also offers services via an integrated automatic answering machine.
The eZPIZ telephone services can be accessed via integrated automatic answering machine:
If you require help using eZPIZ services, send an e-mail to ezpizpodpora@zpiz.si or call 01 4745 909.
The information available online can also be acquired by phone, in our contact centre where you will be advised by our qualified counsellors. Contact centres are organized by content areas:
Information can also be obtained by email at informacije@zpiz.si or in person if you visit one of our units – depending on epidemiological conditions and related measures, various restrictions may be set in place, so we would advise you to first use our wide range of electronic service or opt to obtain the information via telephone.
In 2020, ZPIZ further increased the accessibility of the website content to vulnerable user groups, many of whom are older citizens. They prepared renewed video content in Slovenian sign language, audio recordings and subtitles, along with several other additions aimed at making the content even more accessible. Since December 2020, the renewed website of the institute is also available in English, German, Italian and Hungarian.
The Slovenian cross-border e-initivate comprises the following members: Marijan Papež, general manager, Edmond Pajk, deputy general manager and director of the information technology division, and Domen Dolar head of application department.
Additional information
Address: Zavod za pokojninsko in invalidsko zavarovanje Slovenije
Phone: 01/ 47 45 100
Website: www.zpiz.si
E-mail: informacije@zpiz.si